Has your business ever missed an important event? Without formalized event management, the truthful answer is probably, “Yes!” Your support staff could be wasting their time shuffling through their queues and logs, but this isn’t cost effective, or a proper use of their time and skill. The possibility of human error is far too risky when it comes to event management. Formalizing your event management methodology in a proactive way will free up your Support Staff ...

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